In This Section: Messaging Pillars | Not a Last Wish | Wish Journey | Crafting Your Message | Short Wish Story Example | Brand Terminology | Standard Language | Do's and Don'ts
Our brand is built on powerful storytelling. Make-A-Wish tells stories that emphasize our personality, vision and impact. These stories make emotional connections that help us forge strong relationships with supporters, volunteers, medical professionals and families of children with critical illnesses.
To consistently achieve this, it’s important that our stories convey the right messages and emotions, using a verbal identity that clearly demonstrates the problem that our mission is trying to solve and the unique solution that we offer. By successfully demonstrating the problem and then the solution, we can build strong emotional connections that aim to compel audiences to support our mission.
Four primary pillars provide the framework for our external messages:
By anchoring all our messaging with these four pillars, we reinforce our vision of granting the wish of every eligible child. The pillars are embedded in every story we tell. They demonstrate why our mission is critical and clearly show others how they can help achieve that mission.
Use these pillars as guiding principles to structure your messaging and wish stories. While you are empowered to be creative in how you utilize them, these pillars should inform how you frame every story you tell about Make-A-Wish.
Make-A-Wish stopped granting wishes solely to “terminally ill” children in 1983, and Make-A-Wish completely removed the word “terminal” from our lexicon in 1999.
The majority of our wish children go on to learn to cope with – or even beat – their illnesses. A misunderstanding of this fact prevents referrals and reduces donor commitment, so it’s important that we emphasize this concept. Each and every chance we get, let’s focus on the lasting impact and life-affirming nature of a wish-come-true.
For a majority of our wish children, a wish serves as a catalyst to better health.
The majority of children whose wishes we grant go on to beat their illnesses and live typical, healthy lives.
For additional language, refer to impact messaging, particularly surrounding medical research and health outcomes for children.
The whole Wish Journey – from wish capture to building anticipation to lasting memories – aids physical and emotional healing by building strong positive experiences through the application of principles of positive psychology. This way, the Wish Journey builds resilience and helps children to better cope with their critical illness.
A wish-come-true empowers and transforms the lives of anyone who plays a part in it. It allows everyone involved, whether family members, volunteers, sponsors or extended communities, to experience community, hope and joy. It gives children renewed energy and strength, brings families closer together, and unites communities throughout the Wish Journey – not just at the point of wish realization.
Make-A-Wish volunteers visit the child to uncover the child's most cherished wish.
Every child’s imagination is unique, so we design each journey to create an extraordinary experience that stays true to the child’s cherished wish.
This phase can be as powerful as the wish itself. It builds the excitement and empowers the child by actively involving them in the creation of their wish.
Fulfilling the wish beyond a child’s wildest imagination.
The positive impact of a wish lasts long after the wish is granted and spreads to everyone involved in the Wish Journey.
When writing, it’s important to identify your target audience, otherwise the message may not be as impactful. Outlined below are some of the audiences that interact with Make-A-Wish and the key questions we aim to answer for them.
Note: For more information on developing personas or generational trends, contact the International Office Marketing department.
What is the experience of Make-A-Wish? What do I have to do to experience Make-A-Wish? Why do we need Make-A-Wish?
Why should I choose you? What “cause” do you serve and how do you serve it? What "problem" are you trying to solve and why is it important? How will this add value to me or my organization?
Why do you need me? Why do I need you? How can I be a part of what you’re doing? What is required of me?
What do I need to know? Why do I need to know it? What are the next steps and how does this impact my participation in the mission of Make-A-Wish?
What role can Make-A-Wish play in a child’s treatment? Why is it important? How do I refer a child?
IMPORTANT: A wish story starts before the Wish Journey. It starts with diagnosis and can even start before diagnosis, so that audiences experience the child before the diagnosis that changed everything.
Reminder: Each story can be told in a variety of different ways. It is always key to consider the communication goals of every story or piece of content, and then adjust that piece of content depending on the different target audiences and the different mediums being used each time (eg newsletter vs social media), Tip: try writing this story for a different target audience or a different medium, having already chosen what you want to achieve.
Audience: Donor
Lilah's love for fairies and flying comes from being stuck at home and in hospital for so long – to her, flying means freedom. She started her training to grow her fairy heart from her Boss Queen Fairy in the lead up to her wish – and the three steps were to grow a fairy heart with love, with kindness and with courage. Three traits that Lilah already had in abundance, and she was so excited to practice them even more in everyday life. “To be a fairy you have to be kind. At school I was picking up litter, and I’ve been teaching my friends how to have a kind heart,” says Lilah.
When the big day arrived for Lilah to learn to fly, she very quickly warmed to her fairy teachers who taught her all the basics – such as flying, trapezing, swinging and using silks! Made even more complete with a special fairy bracelet and certificate of achievement that filled Lilah with pride.
“It’s the most smiling I’ve done in 2 years” said Amelia at the end of the day. “One of my favorite parts was just seeing her smile, seeing her laugh and seeing her have so much fun. That has brought the magic back into my life as well as hers, and that’s something I believe she will carry through the rest of her life.”
The preferred term for wish recipients is “wish child” (no capitalization); in other parts of the world, other terms which may be more culturally appropriate are fine (e.g., “wish kid”). If referring to wish recipients 13-18 years of age, the term “teenager” may be used, but terms such as “young adult” should be avoided to accurately define the community we serve.
In medical terms, a critical illness is a life-threatening, multi-system process that can result in significant morbidity or mortality and refers to the condition itself. We use 'child with a critical illness' rather than 'critically ill child' in order to center the child and ensure they are not defined solely by their condition. This helps to ensure our wish children are recognized as individuals with unique qualities and identities. Other terms, which may be more culturally appropriate (e.g., life-threatening illness, serious illness, etc.) can be used if the meaning is the same.
Apart from being used as a proper name to reference our organization, “Make-A-Wish” should only be used as an adjective and not as a verb or noun describing “a wish” or “wish experience.”
Correct usage: “hosted a Make-A-Wish event” OR “had their Make-A-Wish experience”
Incorrect usage: “you can make a wish come true” (instead use "you can make wishes come true") OR “Billy had his Make-A-Wish”
Make-A-Wish has six originating founders. Reference to those who started the organization should never indicate otherwise. For example, “Tommy Austin is one of the founders of Make-A-Wish.”
Our founders are: Linda Pauling, Tommy Austin, Kathy McMorris, Frank Shankwitz, Alan Schmidt and Scott Stahl.
On April 29th 1980, the wish that inspired the creation of Make-A-Wish was granted in Arizona to Chris Greicius. Since then, we commemorate the beginnings of the global Make-A-Wish movement every April 29th, which we promote as World Wish Day. To pay tribute to Chris, our original founders and the global community and wish children that keep Make-A-Wish the No.1 wish granting organisation globally, we also celebrate the whole month of April as World Wish Month and leverage that period to educate people on our mission and invite them to join our global WishMakers community in the way that is most suited to them.
When referring to Chris Greicius, it is important to state that Chris’ wish was “the wish that inspired the creation of Make-A-Wish” not “the first wish,” as this is incorrect. The first wish (of Bopsy Salazar) did not take place until Make-A-Wish was established as an official charitable organization. Although Chris was not formally in our program, we consider him a wish child.
We grant wishes. The use of any other term – including “dream” – to describe a wish or the wish-granting process is highly discouraged, as it does not reinforce our brand. However, use of the word “dream” outside of that context (e.g., going to Brazil has always been a dream of his), is appropriate, but should be limited in use.
While wish experiences can be described as ‘magical’ for the wish child and their family, it is important to balance this message with the reality of the resources required to make that wish a reality. This can be achieved by highlighting the contributions of the volunteers, partners, donors and supporters who make wishes possible.
Avoid using the word “special” as an adjective that describes wish children, wish families, volunteers or any other individuals as it can be misconstrued or have a negative connotation.
There are five formal wish categories (to have, to be, to go, to meet and to give) for reporting purposes, but in marketing and publicity efforts, use creativity in how a wish is represented. For example, “I wish to watch penguins dance in the snow” instead of “I wish to go to the Antarctic.” Wish descriptions should attempt to capture the unique imagination and desires of each individual wish child.
A wish is not a fleeting gift – it’s a carefully planned journey, designed to complement a child’s medical treatment, and give them the hope, strength and joy they need to fight their illness. The whole Wish Journey – from wish capture to building anticipation to lasting memories – aids physical and emotional healing by building strong positive experiences through the application of principles of positive psychology. This way, the Wish Journey builds resilience and helps children to better cope with their critical illness.
A WishMaker is anyone that takes action for wish children. They can be a one time or recurring donor, a fundraiser, a corporate partner, an advocate, a medical referrer, a board member, a volunteer, a trained wish granter etc. We use the term WishMakers to describe our community (global or local) that makes wishes happen thanks to all the different ways they support our mission. This term is also the main concept of our World Wish Month global campaign. In some countries this whole community was also described by the term "Wish Force". So we could say that the Wish Force is comprised by WishMakers. If you have not been using the term Wish Force in your country, there is no need to introduce it now, while WishMaker(s) is a term that we will long-term using as a global network.
Always use the term “wish granter” (not wish grantor) when describing the individuals who directly are involved in granting wishes. “Volunteer” is an encouraged alternative.
Make-A-Wish creates life-changing wishes for children with critical illnesses. Founded in 1980, Make-A-Wish is the world’s leading children’s wish-granting organization, having granted more than 585,000 wishes in 50 countries worldwide. Together with generous donors, supporters, staff and more than 27,000 volunteers around the globe, Make-A-Wish delivers hope and joy to children and their families when they need it most. Make-A-Wish aims to bring the power of wishing to every child with a critical illness because wish experiences can help improve emotional and physical health. For more information about Make-A-Wish America, visit wish.org, and for more information about Make-A-Wish International, visit worldwish.org.
Note: Affiliate and chapter templates are available through the International Office.